Mack Trucks has named Tri-State Truck Center in Memphis, Tennessee, the 2024 North American Dealer of the Year. This prestigious award reflects Tri-State’s exceptional achievements in sales, service quality, and customer satisfaction and acknowledges the dealership’s dedication to exceeding industry standards.

“Congratulations to Tri-State Truck Center in Memphis and the entire Tri-State team for being the Mack Trucks North American Dealer of the Year,” said Jonathan Randall, president of Mack Trucks North America. “This dealership exemplifies excellence across all aspects of the business, from sales performance to customer satisfaction. Their commitment to the Mack brand and their customers has proven them to be a leader in our dealer network.”

Recognized for Excellence Across Key Metrics

The announcement, made during Mack Trucks’ annual dealer executive meeting, highlights Tri-State Truck Center’s ability to outperform in several critical areas, including:

• Sales performance

• Parts and service offerings

• Leasing and financing through Mack Financial Services (MFS)

• Customer satisfaction and support

Adding to this top honor, Tri-State Truck Center also earned multiple regional accolades, including the Southeast Regional Dealer of the Year and the Mack Leasing System Dealer of the Year awards, further solidifying its reputation across the industry.

Regional and Division Awards

Alongside Tri-State’s achievements, Mack Trucks recognized several other dealerships for their outstanding contributions:

Regional Sales Dealers of the Year:

• Northeast Region: TransEdge Truck Centers – Pittsburgh, PA

• Southeast Region: Tri-State Truck Center – Memphis, TN

• Central Region: Kriete Truck Center – Madison, WI

• Southwest Region: Bruckner’s Truck & Equipment – Shreveport, LA

• West Region: TEC Equipment – Portland, OR

• Canada Region: Vision Truck Group – Cambridge, Ontario

Additional Honors:

• Canada Mack Financial Services Dealer of the Year: Mid-Ontario Truck Centre, Barrie, Ontario

• U.S. Mack Financial Services Dealer of the Year: TEC Equipment, Portland, OR

• Mack Remarketing Dealer of the Year: Bruckner’s Truck & Equipment, Fort Worth, TX

• Parts Dealer of the Year: Nextran Truck Centers, Fort Myers, FL

• Mack Customer Experience Service Award: Texarkana Mack Sales, Texarkana, TX

• Mack Customer Experience Sales Award: Ballard Truck Center, Tewksbury, MA

Source: The Trucker

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The newly integrated dealerships are located in Kansas City, Missouri; Kansas City, Kansas; Quincy, Illinois; Decatur, Illinois; Mediapolis, Iowa; and Hannibal, Missouri.

“Congratulations to Nextran on their recent acquisition. We also extend our gratitude to John Sharkey, the owner of Quincy, Decatur, and H&L Mack, for the exceptional sales, service, and support they’ve provided over the years,” noted Jonathan Randall, president of Mack Trucks North America. “Nextran’s continued investments reflect their dedication to the Mack brand and its customers. This acquisition not only expands Nextran’s reach but also strengthens their commitment to delivering quality service and support to Mack customers.”

Strategic Growth for Nextran Truck Centers

Founded in 1993 by Jon W. Pritchett, who currently serves as president and CEO, Nextran Truck Centers operates full-service dealerships in key states including Florida, Georgia, Alabama, Colorado, Kansas, Missouri, Wyoming, Illinois, and Iowa. Their locations have been strategically placed along vital transportation routes to ensure seamless support for commercial trucking operations.

With this expansion, Nextran is set to boost annual sales to approximately 5,500 new and pre-owned commercial vehicles while growing its rental and leasing fleets to nearly 1,000 units. This addition enhances Nextran’s ability to offer unmatched service solutions for its customers nationwide.

Expanding National Reach

The acquisition of Quincy Mack, Decatur Mack, and H&L Mack is part of Nextran’s ambitious growth strategy, which has led to 12 new locations in the last four years alone. Today, their infrastructure includes over 530 service bays and a skilled workforce of more than 1,400 employees.

Speaking of the acquisition, Jon W. Pritchett president and CEO of Nextran Truck Centers shared, “With the acquisition of Quincy Mack, Decatur Mack, and H&L Mack, we are not only expanding our geographic footprint but also reinforcing our commitment to growth, service and support for our customers across the U.S. Their strong family-oriented culture and dedication to superior service align perfectly with Nextran’s values. We are thrilled to welcome them into the Nextran family and look forward to a bright future together. “

Decades of Trusted Service

For over 40 years, Quincy Mack, Decatur Mack, and H&L Mack have been trusted names in the Midwest, known for their reliable service and deep-rooted customer relationships. Integrating these dealerships into Nextran’s operational network underscores the company’s mission of delivering nationwide innovation and industry-leading support to the commercial trucking sector.

Mack Trucks’ dealership network currently includes 418 locations featuring 5,268 service bays, ensuring extensive support for customers nationwide.

Source: The Trucker

Image Source: Nextranusa

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